Last updated: June 9, 2026
At XGSW XINGESIWA, we want you to be fully satisfied with your home gym. This Refund & Return Policy explains how returns,
refunds, and warranty claims work for purchases made on xgswxingesiwa.com.
30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original
condition, and returned in its original packaging with all included parts and accessories.
How to Start a Return
Email us at support@xgswxingesiwa.com with your order number and the reason for your return. Our team will respond with
return instructions. Please do not ship items back before receiving authorization.
Return Shipping Costs
- Change-of-mind returns: Because our equipment is large and heavy, the customer is responsible for return shipping costs on
non-defective returns. We do not charge any restocking fee.
- Defective, damaged, or incorrect items: If your product arrives damaged or defective, or is not what you ordered, we cover
all return and replacement shipping costs at no charge to you.
Damaged or Defective on Arrival
Please inspect your order upon delivery. If any item is damaged in transit or defective, contact us within 48 hours of
delivery at support@xgswxingesiwa.com with your order number and photos of the damage. We will arrange a replacement,
replacement parts, or a refund at no cost to you.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds are
issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable for
change-of-mind returns.
12-Month Main Frame & 24-Month Accessory Warranty
The main frame is covered for 12 months, and accessories and non-frame components are covered for 24 months, against defects in materials and workmanship under normal home use, starting from the date of delivery. The warranty does not cover normal wear and tear, misuse, improper assembly, commercial use, or damage caused by accidents or modifications. To make a warranty claim, contact us at support@xgswxingesiwa.com with your order number and a description and photos of the issue.
Non-Returnable Items
Gift cards and items damaged through misuse or normal wear are not eligible for return.
Contact
XGSW XINGESIWA
Email: support@xgswxingesiwa.com
2 Queen's Road Central, Central, Hong Kong