Measure doors, hallways, stairs, and turns. Review your model's dimensions on its product page.
Shipping and delivery
Key delivery facts, timing, and what to prepare before your shipment arrives.
CostFree to the contiguous 48 states
Timing3–5 business days to dispatch, then 7–15 days
DeliveryTo your door, not indoors
What it costs
Free shippingWithin the contiguous 48 states
Alaska, Hawaii, and US territories may require additional time and cost. Contact us before ordering if you are in these areas.
Where it's delivered
Freight delivery stops at your door.
- The carrier does not carry equipment inside.
- You arrange moving it indoors and assembly.
When it arrives
Processing and dispatch3–5 business days
After your order is placed and payment is confirmed.
Estimated delivery after dispatch7–15 days
Delivery times may vary by location and carrier schedule. The logistics partner will contact you to arrange a delivery appointment.
Before delivery day
The heaviest individual box is L06-4of4 at 106.26 lb. Plan how you will move the shipment from the delivery point.
Your logistics partner will contact you to schedule delivery.
At delivery: check before you sign
- Count the boxes
Compare the delivered count with your shipment information.
- Inspect the packaging
Look for visible punctures, crushing, or tears.
- Photograph any damage
Take photos of damaged packaging and box labels before signing.
- Check the contents
After delivery, compare the contents with the included-items list.
If something is wrong
Missing item
Send your order number and photos of the box labels and packing materials.
Visible damage
Photograph the damage and box label before signing, then contact us.
Wrong item
Send your order number and a photo of the item and its packaging.
We respond within 24 hours. Review the shipping policyfor inspection and reporting terms, or contact us.